TRANPORTATION SERVICES
REMEMBER OUR NEW PROCEDURE FOR WRTA AND COA VANS AS FOLLOWS:
Oxford Council on Aging
Beginning on June 24, 2010 the telephone number you call to request a ride on the WRTA vehicle will change for all rides starting July 1, 2010. Please read the “How to Schedule a Ride” instructions below. Be sure to have your trip information ready before calling.
How to Schedule an “out-of-town” Ride:
Call 508.752.9283 or 1.877.743.3852
Press 2
(If you have a rotary dial telephone, please stay on the line and a Customer Service Representative will be with you shortly).
Provide the following information to the Customer Service Representative:
· Name, Address and Home Telephone Number
· Date of your trip request
· If you use a mobility device (wheelchair, walker etc.)
· If someone will be traveling with you to assist you
· Address where you will be picked-up for example:
23 Main Street, Oxford MA
· Exact address and location where you will be dropped off (unless otherwise specified you will be picked up at the same location for your return trip) for example:
UMass Memorial Campus Main Entrance
15 Belmont Street, Worcester MA
· Appointment time (the time of your appointment)
· Return time (estimate your return pick-up time)
Please note: If you will not be ready at your scheduled return time, call 1.877.743.3852 AS SOON AS YOU KNOW WILL BE LATE AND MIGHT MISS YOUR TRIP. Staff will make every effort to arrange another ride home for you. (A secondary trip arrangement will likely be provided by RTA Transit Services Van, a Council on Aging Van or a Yellow Cab taxi.)
· Remember drivers do not make change so please have the exact fare ready.
· Riders will be given a twenty minute pick-up window. Please be ready and waiting where you can see the vehicle arrive during the entire twenty minute window. Once the vehicle arrives the driver will only wait five minutes before moving on to pick up the next passenger.
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January 1, 2009
Dear Van Rider:
In compliance with WRTA regulations, the rate of fare on the Oxford vans will be as follows:
ONE WAY ROUND TRIP
In-Town $1.25 $2.50
Dudley/ Webster $1.50 $3.00
Auburn $1.50 $3.00
Worcester $1.75 $3.50
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TO SCHEDULE A VAN RIDE TO:
1. THE OXFORD SENIOR CENTER FOR LUNCH
2. THE OXFORD SENIOR CENTER FOR PROGRAMS
3. THE HAIRDRESSERS IN OXFORD
4. GROCERY SHOPPING
5. WAL-MART SHOPPING TRIPS
6. MONTHLY SPECIAL SHOPPING TRIPS
7. IN-TOWN MEDICAL TRIPS
8. IN-TOWN BANKING TRIPS
9. OTHER IN-TOWN TRIPS (LIKE CVS)
CALL THE SENIOR CENTER @ (508)987-6000
NEW IN-TOWN VAN SCHEDULE
STARTING JULY 2010
Wal-Mart—first and third Mondays
Hair appointments—Wednesdays and Fridays from 9:45-1:00
Marketbasket— every Thursday
K-Mart trip—the second Tuesday of the month
Call (508) 987-6001 for reservations.
Don Ireland’s (in-town van driver) new hours will be
9:30-1:30 Monday through Friday
Starting July 1, 2010.
FIVE-MINUTE WAIT POLICY: There will be a“15-Minute Pick-up Window”. You need to be ready for pick up at the beginning of that time. Once the van arrives within the “pick up window”, the driver will only wait five(5) minutes for you to meet the vehicle before leaving to transport the next passenger.
GROCERY SHOPPING TRIPS: You must call to reserve a seat at least 24 hours in advance. We recommend you provide 2 canvas shopping bags to put your groceries into. Due to storage issues there is a limit of 2 bags per shopper.
DAILY CONGREGATE LUNCH: Town of Oxford provides FREE transportation to lunch program. Donations for these trips are welcomed. You must call 24 hours ahead to reserve van transportation and to make a lunch reservation.
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